What We Live By
To bring together partners,
technology and ideas for a superior transportation experience
To be the most trusted, convenient and reliable partner of transportation solutions to enhance every community we serve
Make Safety First
Do the Right Thing
Make a Difference
Customer Service is our trademark and that which defines our purpose. Our belief
system is that we are here to help and serve. We understand that we are in the people
business. Every person we serve, internal or external, is a living, breathing soul worthy
of our best effort at all times. Ready to respond when passengers need transportation,
our service goes well beyond just providing a ride. We have guiding principles that take
the basic task of providing transportation, as well as all the support functions, and
amplifies the duty we have to people. We comprehend there is no greater responsibility
than taking care of mankind.
No request is too small, no need is unimportant. We believe that each trip or service we
provide is as important as the next. We will administer our services as if we are
serving our own family members; with empathy, compassion, respect, integrity, and a
sense of urgency. We are committed and accountable to each other, our customers,
passengers, and the communities we serve.
Our brand reputation rests upon our actions. We are proud of our brand and will
protect it through our exceptional service delivery. We realize and understand that
character is predicated upon those things we do, particularly when no one is watching.
We know we are imperfect and we own our mistakes. The success of our business rests
squarely upon our ability to deliver affordable, reliable, consistent, courteous
service within a competitive market segment. Our burden involves getting employees,
drivers and passengers alike to adopt this belief system. No matter our job title or level
of responsibility, our team is united in these efforts.
We will not fail.